Returns and Refund Policy
- Returns: Kindly read the product description carefully to check whether returns, exchanges, or refunds are applicable for the product. The majority of products sold on SellersStore.com fall under the category of non-refundable, non-returnable, and non-exchangeable. Please review the product details before making a purchase. If a product is eligible for returns, refunds, or exchanges, the following terms will apply:
1.1 Eligibility Criteria:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Some products may not be eligible for return due to hygiene reasons, perishable nature, or other restrictions, which will be clearly stated on the product page.
1.2 Timeframe:
- You have 6 hours from the time you received your item to initiate a return, refund, or exchange, if that product is returnable, refundable, or exchangeable.
1.3 Return Process:
- To initiate a return, please contact our customer service team at contactsellersstore@gmail.com. Provide your order number and details of the item(s) you wish to return.
- After receiving approval for your return request, you will be provided with instructions on how to return the item.
1.4 Return Shipping:
- Return shipping costs are the responsibility of the customer.
1.5 Inspection and Refund:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
- Refunds: Kindly read the product description carefully to check whether returns, exchanges, or refunds are provided. The majority of products sold on SellersStore.com are non-refundable, non-returnable, and non-exchangeable. Please review the product details before making a purchase. If a product is eligible for refunds, the following terms will apply:
2.1 Refund Eligibility:
- Refunds are issued for the purchase price of the returned item(s), excluding any shipping charges, taxes, or fees paid.
2.2 Processing Time:
- Refunds may take 15 business days to appear in your account, depending on your payment provider.
2.3 Non-Refundable Items:
- Certain items are non-refundable. The product description will indicate if an item is not refundable, returnable, or exchangeable. This includes, but is not limited to, gift cards, downloadable software products, and personalized/customized items.
- Exchange Policy
3.1 Eligibility:
- We do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return for the original item (if eligible) and place a new order for the desired item.
- Damaged or Defective Items
4.1 Reporting:
- If you receive a damaged or defective item, please contact us within 6 hours of receiving the product. We may require photo/video evidence of the damage or defect.
4.2 Resolution:
- Depending on the circumstances, we may offer a replacement, exchange, or refund for damaged or defective items.
- Contact Us If you have any questions about our Returns and Refund Policy, please contact our customer service team at contactsellersstore@gmail.com. We are here to assist you and ensure your satisfaction with every purchase.
